FAQS

FREQUENTLY ASKED QUESTIONS:

1. How long does it take to ship out my order and how long does delivery take?

We usually ship out all orders within 1-3 business days unless it's a pre-order. Delivery date depends on your location and shipping method. At most, it can take 4-7 business days within Canada and 2-4 weeks outside Canada. For more info please consult our SHIPPING POLICY

2. Are your items true to size?

Yes, our items typically run true to size. You can view our size chart at the following link. SIZE CHART

3. Do you allow Returns and Exchanges?

Yes, we allow the return of unworn and unwashed items if we receive them within 14 days after it was delivered to you.

We do not accomodate exchanges for the simple reason that we cannot garantee that the items you want exchanged will be available at the time we receive your return. A store credit will be issued in a form of E-Gift card that you can use any time.

For additional details on returns and exchanges, visit our RETURNS & EXCHANGES page.

4. Do the skirts come with the tops in the photos?

The tops are not sold with the skirts. However we carry some of the tops paired with our skirts which are sold separately.

5. Do you do custom orders?

We do not do individual custom orders. We currently only sell ready-made clothing listed on our website.

We may custom orders for groups or associations. For group custom orders, contact us at info@defirstwears.com

We do not sell Fabrics

6. Do you restock sold out items?

We often update our inventory with new styles and may occasionally  restock sold out items. If you are interested in purchasing an item that's currently unavailable, please contact us at info@defirstwears.com and we will advise you if an item will be restocked or discontinued. If the item will be restocked we'll provide you with the estimated arrival time frame.

7. How quickly do you respond to emails? Do you have weekend hours?

We generally respond within 24 to 48 hrs during our regular office hours which are Monday to Friday, 9am-5pm EST. Customer Service is not available on Saturdays and Sundays.

8. Do you restock limited print items?

Once our limited print items are out of stock, they will not be reproduced. So, make sure to get it before it’s sold out!

9. Do you offer wholesale?

We aren't offering wholesale at this time, however, you can email us at info@defirstwears.com to be considered if we do offer some items for wholesale.

10. I received my item and there seems to be a dark mark or stickiness on the fabric, what is this?

We apologize in the case that you may receive an item with a sticker patch. Our fabrics come with seals on them from the manufacturer, which show their authenticity, and we work our hardest to remove them before shipping out our items. However, occasionally they cannot be completely removed without washing, so you may see the mark from the sticker on your item. They are not permanent and will come out after washing.